Accessibility Statement

Accessibility statement

We design our web pages to meet or exceed the federal compliance standards, which are the technical requirements that ensure we’re complying with federal law. We also conform to the World Wide Web Consortium (W3C) and their industry standard Web Content Accessibility Guidelines (WCAG) 2.1. We meet Level AA standards, which means our content is accessible to most people in most circumstances. We continually modify our website to ensure the information, features and content are accessible to persons with disabilities.

Our office manager, Latisha Elmore, can answer any questions about the implementation and/or management of our accessibility policy or guidelines.

Available complaint processes

If you experience difficulty accessing any resources or content on this site, please contact us via email and include:

    • The nature of your accessibility problem
    • The URL of the page the inaccessible content was found on
    • The preferred format in which you want to receive any materials
    • Your contact information (email, phone or address)

We will work diligently to provide you with accessible content that addresses your issues.

File an official complaint

You can file an administrative complaint with the Office of Civil Rights requesting that existing information and communication technology be reviewed and brought into compliance. File complaints with OCR within 180 days of the alleged act of discrimination.

Contact OCR with complaints at 202-501-0767 or 800-777-8339 via Federal Relay. You can file in writing with OCR, 1800 F Street, NW, Room 2340, Washington, DC 20405.

Requesting reasonable accommodations

Policy and procedures for providing reasonable accommodation
Form to request Reasonable Accommodations

Use of the telecommunications relay service

Telecommunications Relay Services (TRS) allow persons who are deaf, hard of hearing, deafblind, or have speech disabilities to communicate by telephone in a manner that is functionally equivalent to telephone services used by persons without such disabilities.

    • List of TRS service providers (FCC.gov)

Organizational policies or procedures on digital accessibility

Our agency supports individuals and businesses by providing policy, services, methods for receiving water services. This is our approach to leveraging the capabilities of the internet and world wide web and providing accessibility for services to all.

Accessibility aids: plug-ins and file viewers

Links to applets, plug-ins, or other applications required to access content provided on our web pages are available and linked below. Most of these links are to non-government sources. We do not endorse any of these products; they are provided for your convenience. Address questions about a particular plug-in or file viewer to the respective vendor.

    • Adobe Acrobat
      Use Adobe Acrobat to read Portable Document Format (PDF) files.
    • Microsoft Word
      Microsoft offers Doc Viewer and other converter programs to enable those who do not have Word to open and view Word files.
    • Microsoft Excel
      Microsoft offers XLS Viewer Free to enable those who do not have Excel to view Excel files.
    • Microsoft PowerPoint
      Microsoft offers PPTX Viewer to enable those who do not have PowerPoint to view PowerPoint files.
    • WinZip
      Zip files are single files, sometimes called “archives,” that contain one or more compressed files. Files with this extension (.zip) require WinZip to open and extract them.